International
Shipping Information

 

How long will it take to receive my order?

  • Orders are usually shipped within 3 to 5 business days from receipt of payment.

    The US Postal Service says that packages will arrive in 6-10 business days.  We have found that most packages arrive within two weeks, but there is a lot of variation in actual shipping times and it sometimes takes even longer!   No one at the US Post Office seems to have an explanation for the variability in shipping times.  As our post office loves to remind us, once it lands in the destination country, they have no control of the delivery of mail.

  • Orders placed on Friday are posted the following business day

  • Business days are Monday through Thursday! 

    To our Customers from ItalyOur packages leave the US the day after they are shipped.  Italy tends to be very slow at getting packages through customs.  In our experience delivery can be as soon as 10 days, but often the range is 30-45 days from shipping from the US.  We have had some packages arrive 60 days after shipping.  Italian customs is very strict on what can enter the country and some areas seem to be more strict than others. They may open the packages and a few times required that the soaps be tested at the expense of the customer or they would be shipped back to the US.  Please understand that we have no control over packages once they leave the US and cannot be responsible for problems with customs in Italy any other country!

    **See information on Shipping Notification below**


HOW to CHOOSE INTERNATIONAL SHIPPING:
International shipping quotes do not include any duties or
other charges that may be applied by your country's government.
Any duties and taxes for international shipments are at the cost of the customer

When you get to the "CHOOSE SHIPPING" option during the checkout process there will be five (5) International options: click on each option below to find out more information!
  1. INTERNATIONAL: Priority Flat Rate Envelope and Priority Regular ALL COUNTRIES
  2. INTERNATIONAL: Flat Rate BOX for CANADA or MEXICO ONLY
  3. INTERNATIONAL: Flat Rate Box (all other countries)

 

If you choose "INTERNATIONAL: Priority Flat Rate Envelope and Priority Regular ALL COUNTRIES" during check out and click submit at the bottom of the page you will have the following options--click on each to find out more information!


If you have a large order choose the INTERNATIONAL: Flat Rate Box for "CANADA or MEXICO ONLY"  or for "ALL OTHER countries" from the drop down menu.

All options are thoroughly explained below!


 

Priority Mail International: The postage is calculated by the USPS based on the weight of the package and the destination country.   Since the cost of this shipping option is based on weight, no extra items or free samples can be added to the order if this shipping method is chosen.  Shipping charges do NOT include insurance. If you require insurance, please order by e-mail. Insurance is available at an additional charge, but the shopping cart is not set up to calculate international insurance.
 

Priority Mail International FLAT RATE Envelope****: 

  • We can ship for a flat rate of $13.45 (+.75) to about 60 countries. (If flat rate is not available to your country, the option will not appear when you check out.)
  • The cost is $11.45 (+.75) to Canada & Mexico
  •  Each LARGE envelope can hold up to 7 full size bars of our soap OR 16 samples, or the equivalent--see chart below
  • This is the most economical method of international shipping.  But please be aware...
    *******There is NO insurance available for Flat Rate Envelopes.
    ******
    The USPS does not provide tracking information for Flat Rate envelopes!
  • We ship most of our international orders using the International Flat Rate envelope and we have had very few problems, but please understand that we CANNOT replace lost packages. 
  • If you would like to be able to track your package and have some insurance, please use the Priority Mail International Flat Rate Box or regular Priority Mail International.
  • This option CANNOT be used for gifts,  Howard's woodshop items, or items that will not fit!
****NOTEDue to the size and nature of the USPS Flat Rate envelope, we cannot wrap soaps for maximum protection and cannot guarantee that the bars will not get dinged during shipment.  Also, the flat rate envelope is a thin piece of cardboard and, if handled roughly in transit, can tear.  The rules of the USPS regarding flat rate envelopes, do not allow us to reinforce the envelope in any way.  We have shipped hundreds of orders across the country and most of our international orders using this type of envelope and we have had very few problems.  It is a great way to save money on shipping but please understand that if a package is damaged we cannot be responsible for missing or damaged items. These envelopes cannot be insured.


Priority Mail International
FLAT RATE BOX: 
       FOR ORDERS UP TO $150.00 (This box only comes in one size--for larger orders please e-mail us)

  • We can ship for a flat rate of $43.45 (+.75) to about 60 countries (If flat rate is not available to your country, the option will not appear when you check out.)
  • The cost is $26.95 (+.75) to Canada & Mexico
  • Each flat rate box can hold about 25 bars of soap (or the equivalent--see chart below). There will be little room for cushioning with this much soap, but the box is more durable than the envelope and includes a small amount of insurance based on the weight of the package--not the price of the contents. If you require more insurance, it is available at an additional charge only through e-mail orders There are some countries for which the US Postal Service does NOT offer extra insurance.

The chart below will help you figure how some other items will fit
in the
Priority Mail International FLAT RATE BOX or ENVELOPE
 

1. FLAT RATE Envelope: can hold up to 7 full size bars of our soap or shampoo (or the equivalent--see below).  

2. FLAT RATE Box:  Although we recommend this box for orders about $150.00, it can hold about 25 bars of soap (or the equivalent--see below).  NOTE: With this many bars there will not be room for protective packaging. 
 

The chart below will help you figure how some other items will fit
in the
Priority Mail International FLAT RATE BOX or ENVELOPE

Number
of Items
Item   Equals this number of Soap Bars
     

ENVELOPE

BOX

2 Soap or shampoo samples  

1

1

1 Soap Deck  

2

2

6 lip balms  

1

1

2 lotion bar tin  

1

1

1 4 ounce body balm tin  

3

2

2 ounce body balm tin or salve  

1

1

1 4 ounce jar whipped butter  

Will not fit!

3

1 2 oz jar whipped butter  

2

1

2 mini (0.5 oz) whipped butter or squalane  

1

1

2 trial size facial or body scrubs  

1

1

1 4 oz Facial Sugar Scrub  

Will not fit!

3

1 8 oz Body Sugar Scrub  

Will not fit!

4

1 Bath/Shower Body Butter Bar  

2

2

1 nylon soap sack  

1

1

1 sisal washcloth, soap sack or mitt  

1

1

1 nylon soap sponge  

Will not fit!

1

  gift items  

Will not fit!

Depends on size of gift!

  Bath Melts and Aromatherapy Bath Melts  

Only the small
trial size!

Trial Size = 1 soap
Larger sizes = 4 soaps

Priority Mail International FLAT RATE shipping is not available to all countries.  The shopping cart will only offer the Priority Mail International FLAT RATE shipping as an option if it is available to your country.

 

To Help you see the cost difference for the different postage options here is an **Example Order
 

Service Type

Cost

   

Express Mail International (EMS)

38.00

Priority Mail International Standard

31.75

Priority Mail International Flat Rate Envelope

13.45

Priority Mail International Flat Rate Box

43.45

**This example order was for two bars of soap and 2 samples to the United Kingdom!

 

Please note: We cannot possibly know the customs restrictions for every country to which we ship orders.
Please check with your country's customs officials for any rules regarding . . .
  • importing soap/body products
  • maximum allowable value of goods imported
  • other general rules that may affect receiving your package

Please understand that we cannot be responsible for problems receiving your order
due to policies within your country!


 

 

Missing International Orders
 

We have found that most packages arrive within two weeks, but there is a lot of variation in actual shipping times and it sometimes takes even longer!  We have shipped hundreds of international orders and have had very few problems.  But every so often an order goes missing!

Flat Rate Envelopes:  Please remember there is NO INSURANCE available for flat rate envelopes

  • The US Post Office will not even begin looking for a missing package until 30 days after the expected delivery date.
  • After that date they will initiate a search. 
  • After 60 days, if no information has been discovered, they will declare the package missing
  • Please understand that we CANNOT replace lost international packages. 

Flat Rate Boxes:

  • The US Post Office will not even begin looking for a missing package until 30 days after the expected delivery date.
  • After that date they will initiate a search. 
  • After 60 days, if no information has been discovered, they will declare the package missing and issue claim forms for us to fill out and mail back.
  • It then takes up to 60 days for them to issue a refund based on the insured value.
Insured value: Orders shipped in Flat Rate Boxes include a small amount of insurance based on the weight of the package--not the price of the contents. If you require more insurance, it is available at an additional charge through e-mail orders only.  There are some countries for which the US Postal Service does NOT offer extra insurance.

 

 

All orders are shipped via
United States Postal Service Priority Mail

USPS Gone GREEN

 

The United States Postal Service is the ONLY shipping service in the US to achieve "Cradle to Cradle" certification at the Silver level from MBDC (McDonough Braungart Design Chemistry) for human and environmental health.

To learn more about the USPS "Cradle to Cradle" certification  click here!

 

SHIPPING NOTIFICATION

When your shipping labels is printed you will receive an e-mail from PayPal or the US Postal Service***with a transaction/label number.   Unfortunately, if your shipment is via FLAT RATE ENVELOPE, when you check your shipment you will receive the following message:
 

 
Search Results

Label/Receipt Number: LJ51 0273 862U S (your label number)

There is no record of this item.

The US Post Office does NOT track Flat Rate Envelopes.  All International packages must be shipped on the date posted on the address/postage label or the label becomes invalid.  So you will know the date that your order will be or has been shipped.

If your order is shipped via the FLAT RATE BOX there is "usually" some tracking information available!

***Orders paid for via PayPal will receive an e-mail from the USPS or PayPal to let you know that your orders have been processed for shipping. 

Our Credit Card payments are also processed via PayPal and we print our shipping labels directly from the PayPal site.  Unfortunately, since there is no e-mail address associated with Credit Card payments, Credit Card customers do not receive shipping notices.  We are hopeful that PayPal will resolve this problem.

 

 Return to general International Information

Let us know how if you have any questions!  Contact Us

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